Owner complaint 11760320: JEEP GRAND CHEROKEE 2018

Owner complaint, unverified, from NHTSA Owner Complaints

Published by NHTSA: Aug 28, 2026
Manufacturer: Chrysler (FCA US, LLC)
NHTSA ID: 11760320
Applies to, as stated by NHTSA: JEEP GRAND CHEROKEE 2018
Component, as stated by NHTSA: AIR BAGS

Text of the owner complaint

I own a 2018 Jeep Grand Cherokee Limited. The driver's-side Active Head Restraint (AHR) suddenly deployed/opened without the vehicle being involved in a collision or rear impact. The head restraint separated/opened with significant force and will not remain in its normal position. I am not aware of any warning lights, warning messages, or other symptoms before the head restraint deployed. This ...

An excerpt. Owner complaints are written by members of the public, so this site shows the opening only. Jev was given the whole report, and the whole report is on NHTSA's record.

Date of incident: 2026-08-25

View original source on NHTSA.gov

NHTSA reuses some ID numbers across record types. If its page lists more than one record, this one is the owner complaint dated Aug 28, 2026.

For the 2022 Jeep Wrangler

Unlimited Rubicon 4xe

Ignored

Relevance of 3% is under one half, so the notice is ignored whatever the other figures say.

Vehicle relevance: 3%
Attention: 25%
Interrupt probability: 26%

Importance to this owner: 0.2 of 4, none
Vehicle area the notice is about: None

This owner complaint does not appear to warrant attention for this vehicle. Owner complaints are unverified reports.

Decided by jev-1.13.0 in 144 ms from 1,837 input tokens. Jev returns these figures and nothing else. It gives no reasons, and none are written for it here. The figures describe how relevant the notice is, not the condition of any vehicle.

Checked by code against NHTSA's fields

A plain comparison with the structured fields NHTSA filled in. Separate from Jev's decision.

YesNHTSA names this make
NoNHTSA names this model
n/aNHTSA lists model year 2022 for this model

The same notice, every vehicle

Relevance	Attention	Interrupt	State
3%	25%	26%	Ignored
2%	21%	18%	Ignored
2%	15%	19%	Ignored
2%	23%	19%	Ignored
1%	12%	16%	Ignored
1%	10%	15%	Ignored
1%	16%	20%	Ignored
1%	17%	19%	Ignored
1%	16%	19%	Ignored
1%	13%	15%	Ignored
1%	27%	22%	Ignored
1%	14%	16%	Ignored
1%	14%	16%	Ignored
1%	15%	21%	Ignored
1%	17%	21%	Ignored
1%	16%	20%	Ignored

Select a vehicle to see its attention and interrupt figures above.