Owner complaint 11761230: KIA SORENTO 2020

Owner complaint, unverified, from NHTSA Owner Complaints

Published by NHTSA: Sep 1, 2026
Manufacturer: Kia America, Inc.
NHTSA ID: 11761230
Applies to, as stated by NHTSA: KIA SORENTO 2020
Component, as stated by NHTSA: UNKNOWN OR OTHER

Text of the owner complaint

While driving my 2020 Kia Sorento on the freeway at highway speed, the panoramic sunroof suddenly shattered without warning. There was a very loud explosive sound that startled and frightened me while I was driving. I was not aware of anything striking the sunroof immediately before it shattered, and there were no warning lights, messages, noises, cracks, or other indications that the glass was ...

An excerpt. Owner complaints are written by members of the public, so this site shows the opening only. Jev was given the whole report, and the whole report is on NHTSA's record.

Date of incident: 2026-08-31

View original source on NHTSA.gov

NHTSA reuses some ID numbers across record types. If its page lists more than one record, this one is the owner complaint dated Sep 1, 2026.

For the 2022 Kia Telluride

Ignored

Relevance of 3% is under one half, so the notice is ignored whatever the other figures say.

Vehicle relevance: 3%
Attention: 29%
Interrupt probability: 20%

Importance to this owner: 0.2 of 4, none
Vehicle area the notice is about: None

This owner complaint does not appear to warrant attention for this vehicle. Owner complaints are unverified reports.

Decided by jev-1.13.0 in 149 ms from 1,724 input tokens. Jev returns these figures and nothing else. It gives no reasons, and none are written for it here. The figures describe how relevant the notice is, not the condition of any vehicle.

Checked by code against NHTSA's fields

A plain comparison with the structured fields NHTSA filled in. Separate from Jev's decision.

YesNHTSA names this make
NoNHTSA names this model
n/aNHTSA lists model year 2022 for this model

The same notice, every vehicle

Relevance	Attention	Interrupt	State
3%	29%	20%	Ignored
2%	21%	21%	Ignored
1%	15%	14%	Ignored
1%	12%	15%	Ignored
1%	13%	16%	Ignored
1%	20%	18%	Ignored
1%	15%	14%	Ignored
1%	14%	15%	Ignored
1%	14%	17%	Ignored
1%	10%	12%	Ignored
1%	23%	19%	Ignored
1%	16%	16%	Ignored
1%	13%	15%	Ignored
1%	16%	16%	Ignored
1%	12%	15%	Ignored
1%	13%	15%	Ignored

Select a vehicle to see its attention and interrupt figures above.