Owner complaint 11761698: BMW X5 2026

Owner complaint, unverified, from NHTSA Owner Complaints

Published by NHTSA: Sep 2, 2026
Manufacturer: BMW of North America, LLC
NHTSA ID: 11761698
Applies to, as stated by NHTSA: BMW X5 2026
Component, as stated by NHTSA: VEHICLE SPEED CONTROL

Text of the owner complaint

Driving on highway using assisted driving pro (hands off steering wheel and feet off pedals). Speed set for 65 or 67. Driver's phone call came up on display screen. Passenger answered and hung up on screen. Driver did not touch wheel. Car started accelerating. Reached 93 mph before realized what was happening and able to apply brakes. Short time later tried to reengage speed and verbally ...

An excerpt. Owner complaints are written by members of the public, so this site shows the opening only. Jev was given the whole report, and the whole report is on NHTSA's record.

Date of incident: 2026-08-29

View original source on NHTSA.gov

NHTSA reuses some ID numbers across record types. If its page lists more than one record, this one is the owner complaint dated Sep 2, 2026.

For the 2021 BMW X5

xDrive45e

Ignored

Relevance of 36% is under one half, so the notice is ignored whatever the other figures say.

Vehicle relevance: 36%
Attention: 90%
Interrupt probability: 80%

Importance to this owner: 2.4 of 4, worth knowing
Vehicle area the notice is about: Safety

This owner complaint does not appear to warrant attention for this vehicle. Owner complaints are unverified reports.

Decided by jev-1.13.0 in 138 ms from 1,678 input tokens. Jev returns these figures and nothing else. It gives no reasons, and none are written for it here. The figures describe how relevant the notice is, not the condition of any vehicle.

Checked by code against NHTSA's fields

A plain comparison with the structured fields NHTSA filled in. Separate from Jev's decision.

YesNHTSA names this make
YesNHTSA names this model (listed as X5)
NoNHTSA lists model year 2021 for this model

The same notice, every vehicle

Relevance	Attention	Interrupt	State
36%	90%	80%	Ignored
2%	28%	34%	Ignored
2%	20%	34%	Ignored
2%	25%	30%	Ignored
2%	22%	33%	Ignored
2%	28%	25%	Ignored
2%	25%	31%	Ignored
1%	17%	34%	Ignored
1%	29%	31%	Ignored
1%	22%	24%	Ignored
1%	16%	27%	Ignored
1%	28%	32%	Ignored
1%	18%	28%	Ignored
1%	22%	27%	Ignored
1%	16%	25%	Ignored
1%	20%	29%	Ignored

Select a vehicle to see its attention and interrupt figures above.