Owner complaint 11763960: NISSAN LEAF 2021

Owner complaint, unverified, from NHTSA Owner Complaints

Published by NHTSA: Sep 13, 2026
Manufacturer: Nissan North America, Inc.
NHTSA ID: 11763960
Applies to, as stated by NHTSA: NISSAN LEAF 2021
Component, as stated by NHTSA: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM

Text of the owner complaint

Incident Summary & Ineffective Recall Remedy: I am reporting an acute high-voltage battery cell collapse on my 2021 Nissan LEAF (VIN: [XXX]). The vehicle previously received the software update for NHTSA Recall #25V655 (Nissan Recall #R25C8) at Kings Nissan. The software patch failed to repair the underlying defective battery hardware. Following a second service visit on XXX where Kings Nissan ...

An excerpt. Owner complaints are written by members of the public, so this site shows the opening only. Jev was given the whole report, and the whole report is on NHTSA's record.

Date of incident: 2026-08-24

View original source on NHTSA.gov

NHTSA reuses some ID numbers across record types. If its page lists more than one record, this one is the owner complaint dated Sep 13, 2026.

For the 2021 BMW X5

xDrive45e

Ignored

Relevance of 2% is under one half, so the notice is ignored whatever the other figures say.

Vehicle relevance: 2%
Attention: 28%
Interrupt probability: 31%

Importance to this owner: 0.6 of 4, minor
Vehicle area the notice is about: None

This owner complaint does not appear to warrant attention for this vehicle. Owner complaints are unverified reports.

Decided by jev-1.13.0 in 155 ms from 1,804 input tokens. Jev returns these figures and nothing else. It gives no reasons, and none are written for it here. The figures describe how relevant the notice is, not the condition of any vehicle.

Checked by code against NHTSA's fields

A plain comparison with the structured fields NHTSA filled in. Separate from Jev's decision.

NoNHTSA names this make
NoNHTSA names this model
n/aNHTSA lists model year 2021 for this model

The same notice, every vehicle

Relevance	Attention	Interrupt	State
2%	28%	31%	Ignored
2%	33%	31%	Ignored
1%	19%	21%	Ignored
1%	18%	23%	Ignored
1%	17%	29%	Ignored
1%	23%	27%	Ignored
1%	22%	31%	Ignored
1%	17%	22%	Ignored
1%	26%	29%	Ignored
1%	17%	25%	Ignored
1%	26%	30%	Ignored
1%	17%	21%	Ignored
1%	19%	20%	Ignored
1%	28%	37%	Ignored
1%	19%	28%	Ignored
1%	16%	23%	Ignored

Select a vehicle to see its attention and interrupt figures above.